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Q11. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) 

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. 

B. Check the region used by the IP phone in Cisco Unified Communications Manager. 

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. 

D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. 

E. Check the gateway to determine which codec is being used by the appropriate dial peer. 

Answer: C,D 

Q12. Which Cisco Unified Communications Manager system report shows high and low call volume patterns? 

A. CAR report 

B. QoS by Gateway 

C. QoS by call types 

D. Traffic summary 

E. Traffic summary by extension 


Q13. Which command is used to troubleshoot calls as they enter and leave a PRI connection? 

A. Debug isdn q 931 

B. Show voice call summary 

C. Debug voip dialpeer 

D. Show dial-peer voice summary 


Q14. An engineer has deployed IM-user-only mode for the IM and Presence Service. Which two features will be available? (Choose two.) 

A. third-party XMPP clients are not supported 

B. IM and Presence support without Cisco Unified Communications Manager 

C. audio/video calling 

D. Cisco Unity voicemail retrieval via SMTP 

E. XMPP federation capabilities 

Answer: B,E 

Q15. Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager? 

A. User B in partition X is not assigned to any CSS. 

B. User B in partition Y assigns both partitions to CSS-X. 

C. User B is not assigned to any partition or CSS. 

D. User B is assigned to partition Y and assigns to CSS-X. 


Q16. Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager? 

A. Batch Accounts Tool 

B. Bulk Administration Tool 

C. Bulk Accounts Tool 

D. Batch Administration Tool 


Q17. Which two protocols does Jabber use to achieve Presence status? (Choose two.) 






Answer: A,B 

Q18. For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.) 

A. Certain users changed their extensions. 

B. Certain users are in a different partition. 

C. Certain users are using a different call handler. 

D. Certain users are using a different phone system. 

E. Certain users are being added to Cisco Unified Presence Server. 

F. Certain users are being moved to a different branch office. 

Answer: B,C,D 

Q19. Use the router console to view the configuration and answer the question. 

Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful 

A. The port assignment should be 0/0/0:12 

B. The destination pattern should be 90[1-9]T 

C. The character "T" cannot be used in a Pots dial pattern 

D. The digit prefix should be "00" 



The National dial peer configuration is shown below: 

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