How Many Questions Of 1z0-993 Question

NEW QUESTION 1
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5.
• B. You can create a trigger on the Trouble Ticket object using the Upon Import into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: AB

NEW QUESTION 2
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

• A. Add a message to a Service Request.
• B. Create a Service Request.
• C. Chat with an Agent about a Service Request.
• D. View and edit attachments to a Service Request.
• E. Delete a Service Reques

Answer: BCDE

NEW QUESTION 3
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A. Create an entitlement rule that specifies:- Condition Column Severity - High- Calendar = 24 by 7-.Resolution Metric = 1440- Resolution Warning Threshold 180- Appropriate Start and End Dates
• B. Do not choose any optional criteria columns.
• C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• D. Choose all optional result column

Answer: A

NEW QUESTION 4
One of your service agents needs a new search filter on his Service Requests' list page. How can the agent achieve this?

• A. Create several personalized searches and relate them to each other.
• B. Grant the agent Administrator permissions to add new search filters.
• C. Create a new search through the application composer.
• D. Add fields from the advanced search functionalit

Answer: C

NEW QUESTION 5
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• A. It allows edits to Dashboard pages.
• B. It requires proper permissions to use the tool and additional permissions to edit the desired object.
• C. It includes a preview option for all standard and custom object pages.
• D. It requires the use of a sandbox to modify the fields associated with standard and custom object

Answer: D

NEW QUESTION 6
Which two statements ate true regarding the Audit History tab of a Service Request?

• A. It is enabled by default.
• B. It is available only to authorized administrators.
• C. It is exportable to Excel.
• D. It is searchable by date range, username, event type, event severity, and event duration.
• E. It allows users to save searches for later reus

Answer: AE

NEW QUESTION 7
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A. Add an extension column to the milestone object to hold the warning threshold value.
• B. Create standard text to be posted to the message thread.
• C. Specify the warning threshold for the milestone in the standard coverages.
• D. Configure an analytics report showing milestones in warning status.
• E. Configure the email template to be used for notification.
• F. Configure an object workflow action to send the email when the milestone status changes to warnin

Answer: CDE

NEW QUESTION 8
Which three statements are true?

• A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other service

Answer: BCD

NEW QUESTION 9
What three things should you do once you have established a global default coverage?

• A. Create an ESS job to Monitor Service Request Milestones.
• B. Use Application Composer to include milestones on the Service Request Layout if desired.
• C. Create an ESS job to Aggregate Service Requests.
• D. Use Application Composer to configure warning emails about milestone compliance event

Answer: ABC

NEW QUESTION 10
Which three types of data are included in the Interaction associated with a normal call flow?

• A. Contact name
• B. Channel
• C. Service Request create date
• D. Start time of the call
• E. Agent name

Answer: ACE

NEW QUESTION 11
Which two ate requited to publish a completed Digital Customer Service (DCS) application?

• A. a single "publish" action to complete the task
• B. system administrator approval
• C. moving the application to Staging and subsequently to Production status
• D. nothing (DCS applications are always available to all users.)

Answer: CD

NEW QUESTION 12
In which three situations can default coverage be applied?

• A. for a specific SR status
• B. to a specific customer account
• C. for a specific SR category
• D. globally, to all service requests that do not have any other coverage
• E. for a specific period of time

Answer: CDE

NEW QUESTION 13
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English messages as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A. 1,2,3,4
• B. 3,2,4,1
• C. 2,4,3,1
• D. 1,3,2,4

Answer: A

NEW QUESTION 14
Select three correct limits and restrictions when importing data from a file.

• A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• B. The maximum number of records in each CSV file should not exceed the maximum limit ,000,000 records.
• C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• D. Both create and update operations are available for imported records.
• E. By default, the import starts immediately after it is activate

Answer: CDE

NEW QUESTION 15
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• B. It is configured exclusively via the Engagement Cloud Security Console.
• C. It enables anonymous users to search the DCS knowledge base.
• D. It does not require matching passwords between Engagement Cloud and DC

Answer: BC

NEW QUESTION 16
A service agent can create tasks from different system areas. Identify three modules where a service agent can create and associate tasks.

• A. Contacts
• B. Service requests
• C. Sales opportunities
• D. Notes
• E. Social network

Answer: BCE

NEW QUESTION 17
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A. Validate that Allow Duplicate is selected on the product item.
• B. Verify that Root Catalog is selected on the product groups.
• C. Verify that Eligible for Service is selected on the product item.
• D. Validate that the product item is active and publishe

Answer: D

NEW QUESTION 18
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Start/Stop
• B. Duration
• C. Time Period
• D. Available
• E. Interval

Answer: B

NEW QUESTION 19
When published, SmartText entries can be made available to which two options?

• A. specific users (i.
• B. "Select from list")
• C. all users (i.e., "Public")
• D. you and your immediate coworkers (i.
• E. "My Group")
• F. yourself only (i.
• G. "Private")
• H. this folder (i.
• I. "Users with folder access only")

Answer: DE

NEW QUESTION 20
Because of capacity Issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A. Select the Manage Capacities task.
• B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
• C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
• D. Modify the default values In the Capacity fields for the channel

Answer: BD

NEW QUESTION 21
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