Oracle is surely an business which includes attained around the globe acceptance on the earth. It is especially recognized from it discipline. Oracle handles laptop pieces of equipment offering software and hardware. Its superior on the market due to its proficiency and quality of do the job. Oracle gives quite a few Oracle like exam 1Z0-465 which might be really treasured plus demanded because of it pros and also by IT market.

2021 Jan 1Z0-465 pdf exam

Q41. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers? 

A. Ask a Question 

B. The answers list page only 

C. Any page the customer wants it placed 

D. The answers detail page 

E. The popular answers list page 

F. They are only available when using smart assistant 

Answer: C,D 

Explanation: 

Note: 

* For customers, Oracle RightNow Guided Assistance Cloud Service provides these benefits: 

/ It can be positioned where customers need help—on a Web page or in an answer. 

/ Guides can be deployed in multiple locations across your Website. 

/ Guides can be delivered on a PC or any Web-enabled mobile device with a modern 

JavaScript-enabled browser. 

* Customers can access Oracle RightNow Guided Assistance Cloud Service via a link on either Oracle RightNow Customer Portal Cloud Service or another Web page. To assist consumers, the guides created with Oracle RightNow Guided Assistance Cloud Service can be embedded in answers and include links to chat and other communication channels. Agents can access Oracle RightNow Guided Assistance Cloud Service whether they’re serving customers via phone, chat, or e-mail. Agents can then include guides (which can be triggered by workspace rules) and related answers in chat and e-mail responses. With Oracle RightNow Customer Portal Cloud Service, it’s easy for agents to find the most appropriate guide. 


Q42. Your customer has asked you to enable their system and agents to capture an order number. 

The order number field is a nine-digit alphanumeric field. 

They would also like their end customers to enter their own order number when asking a question on the customer portal pages. 

Identify three steps to establish the field. 

A. Create a custom field for Answer. 

B. Select the Interface Visibility End User – Read/Write check box. 

C. Select the Interface Visibility Marketing & Feedback to web form check box. 

D. Create a custom field for Incident. 

E. Set the data type for a custom field to Text Field. 

F. Set the data type for a custom field to Menu. 

Answer: B,D,E 


Q43. A customer wants to change the following text on the receipt and ask submit page: 

“Thanks for submitting your question. Use this reference number for the follow up: #120728-000001 

A member of your support team will get back to you soon. 

If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.” 

Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit? 

A. Run a message base report and search for the text string you want to change. 

B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code. 

C. Look for the message in the receipt email body. 

D. Submit an incident to customer care. 

Answer: A,B 


Q44. Which two statements are true about the Oracle RightNow CX Cloud Service Application button? 

A. Contains shortcuts for adding records and items to the knowledge base 

B. Provides context-sensitive help 

C. Provides quick access to any of the interfaces defined for your application 

D. Can include shortcuts to commonly used reports 

Answer: C,D 


Q45. Your customer has asked you to create a report that will need to be sent to the executive management. 

None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients. 

The management team frequently changes and your customer does not want to alter the report schedule after configuration. 

After creating the report what two additional steps need to be taken? 

A. Create a schedule record for the report. 

B. Send a notification to the execution team that the report is available. 

C. Set the up staff accounts for the executive team. 

D. Create and add the distribution list to the schedule. 

E. Create a dashboard for the report. 

F. Upgrade the permissions for the report to include the executive team. 

Answer: A,D 

Explanation: 

Note: * Distribution Lists Email address lists that you can use when scheduling reports, configuring rule notifications, forwarding incidents and opportunities, and using CC and BCC in incident responses 


Renewal 1Z0-465 pdf exam:

Q46. Which example requires the use of a one to many, parent child custom object application? 

A. Your customer wants to keep track of the end customer's Customer identification Number 

B. Your customer has stated that they want to report on end customers that have similar attributes. 

C. Your customer has stated that they want to track when end customers are contacted by sales associates. 

D. Your customer wants to keep track of all the cars the end customers drive. 

Answer: D 

Explanation: One single customer may use many cars. 


Q47. Your customer runs a 24/7 call center and has a policy starting that incidents that agent’s solved by the end of an agent’s shift should be moved out of that agent’s inbox to be worked by another active agent. 

Which two actions will accomplish this? 

A. The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to full. 

B. The agent reassigns each incident to another agent before they log off. 

C. Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent. 

D. Create a workspace rule that sets the Assigned field to null when an agent logs out. 

Answer: B,C 

Explanation: 

Incorrect: 

Not D: Use a business rule, not a workspace rule. 


Q48. Identify the seven data types that are available as custom fields. 

A. Text Area 

B. Integer 

C. Date Field 

D. Currency 

E. Date/Time 

F. Text Field G. Yes/No 

H. Menu 

I. Float 

J. Multi Select Menu 

Answer: A,B,C,E,F,G,H,J 


Q49. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook. 

Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created. 

What two items must be enabled to meet this requirement? 

A. EGW_ENABLED 

B. EGW_AUTO_CONT_CREATE 

C. EGW_UPDATE_BY_CREATE 

D. EGW_SAVE_EMAIL_HEADERS 

E. EGW_SECURE_UPDATE_ENABLED 

Answer: A,B 

Explanation: A: As long as you have EGW_ENABLED set to Yes then incidents should be updated when the customer replies to the email. 

B: Note: 

* If a customer has emailed in regarding a problem and you have EGW_AUTO_CONT_CREATE set to NO then the customer can't create an incident without first creating an account. Equally, with MYSEC_AUTO_CUST_CREATE the customer will need to have created an account before using 'Ask a Question'. 

Interestingly if a customer emails in and EGW_AUTO_CONT_CREATE is set to YES then they will get a random password! 


Q50. Identify the three options available on the deployment screen in customer portal. 

A. Rollback 

B. Stage 

C. Develop 

D. Production 

E. Promote 

Answer: A,B,E