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NEW QUESTION 1
What is the purpose of the Request Rationalization functional component?
- A. Presenting service offers to consumers and facilitating consumption and payment
- B. Aggregating catalog from various suppliers into consumable Offers that users can order
- C. Breaking down and routing requests, and keeping Subscription information up do date
- D. Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service
Answer: D
NEW QUESTION 2
What key data object is associated with the Project functional component?
- A. IT Initiative
- B. Portfolio Backlog Item
- C. Conceptual Service
- D. Scope Agreement
Answer: D
NEW QUESTION 3
Which of the following key data objects is associated with the Service Portfolio functional component?
- A. Service Contract
- B. Conceptual Service
- C. Portfolio Backlog Item
- D. Scope Agreement
Answer: B
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap05.html (5.4.5)
NEW QUESTION 4
Which of the following statements best describes the Level 2 class model?
- A. It is another name for the System of Record Fabric
- B. It is vendor-specific
- C. It is an expansion of the Level 1 class model
- D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements
Answer: C
NEW QUESTION 5
What does the IT4IT Information Model consist of?
- A. The Service Model and the Service Backbone
- B. Value streams and functional components
- C. Data objects and their relationships
- D. Capabilities and IT processes
Answer: C
NEW QUESTION 6
What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?
- A. Offer Consumption
- B. Fulfillment Execution
- C. Catalog Composition
- D. Offer Management
Answer: D
NEW QUESTION 7
What is a benefit of implementing the Requirement to Deploy value stream for the business?
- A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
- B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
- C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
- D. Increased fulfillment efficiency and consistency through standard change deployment and automation
Answer: B
NEW QUESTION 8
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?
- A. The percentage reduction in the network required for new or changed services
- B. Self-Service: Increased success rate for user self-fix
- C. Satisfied customers per service/application
- D. Arrival and departure rate of service requests
Answer: D
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)
NEW QUESTION 9
What value stream has the value proposition of ensuring that the Service Release meets business expectations?
- A. Request to Fulfill
- B. Strategy to Portfolio
- C. Requirement to Deploy
- D. Detect to Correct
Answer: C
NEW QUESTION 10
What is the difference between primary and supporting activities in the IT Value Chain?
- A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
- B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
- C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
- D. Primary activities focus on systems design and construction; supporting activities include planning and operations management
Answer: C
NEW QUESTION 11
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?
- A. Contributing to business strategy and planning, enabling IT alignment with business plans
- B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
- C. Defining the capabilities and business processes necessary for Project Management governance
- D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
Answer: A
NEW QUESTION 12
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?
- A. Service Level
- B. Problem
- C. Diagnostics & Remediation
- D. Event
Answer: B
NEW QUESTION 13
What is a benefit of implementing the Requirement to Deploy value stream for the business?
- A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
- B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
- C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
- D. Increased fulfillment efficiency and consistency through standard change deployment and automation
Answer: B
NEW QUESTION 14
What is the purpose of the Enterprise Architecture functional component?
- A. To log, maintain, and evaluate all demands coming into IT through a single funnel
- B. To manage creation, review, approval, and audit of all IT policies
- C. To create and manage long-term IT investment and the execution plan-of-action
- D. To manage the authoritative list of all IT investments
Answer: B
Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap05.html#_Toc431202751
NEW QUESTION 15
UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?
- A. Component
- B. Class
- C. Activity
- D. Artifact
Answer: D
NEW QUESTION 16
What is a benefit of implementing the Strategy to Portfolio value stream?
- A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
- B. Services designed in accordance with standards and policies
- C. Prioritized IT investment based on impacts on architecture and business priorities
- D. Reduced costs by proactively identifying issues before the service impact becomes severe
Answer: B
Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.
NEW QUESTION 17
What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?
- A. Data flow between functional components
- B. The concept of Essential Attributes of data objects
- C. The concept of an event bus for the IT service backbone
- D. A formal notation
Answer: A
NEW QUESTION 18
What are functional components?
- A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via statechanges across the service backbone
- B. They are the primary means for understanding business requirements as they are expressed to theStrategy to Portfolio value stream
- C. They represent the output of the Requirement to Deploy value stream
- D. They are the smallest standalone technology units that are useful to IT service provider
Answer: D
NEW QUESTION 19
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