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NEW QUESTION 1
A company need visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
- A. Relationship Analytics
- B. Data Manger
- C. Customer Service Insights
Answer: C
NEW QUESTION 2
A company manufactures custom drug compounds.
You need to recommend a Dynamics 365 app that allows the company to manage the concentration of specific active ingredients. Provide traceability of ingredients from supplier to customer, and substitute ingredients based on compound type.
What should you recommend?
- A. Dynamic 365 Customer service
- B. Dynamic 365 Asset Management
- C. Dynamics 365 Supply Chain Management
- D. Dynamic 365 Product Insights.
Answer: C
NEW QUESTION 3
A company sells and maintains heating and air conditioning equipment. The company uses Dynamics 365 Field Service.
The company is evaluating Field Service Mobile for technicians.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
Box 1: Yes
When technicians are working on a work order they can add your notes, attachments, pictures, and signatures. Box 2: Yes
Field Service Mobile lets technicians work online or offline. Online mode requires an Internet connection; offline mode does not.
NEW QUESTION 4
A car parts distributor use Microsoft Excel to track on-hand inventory quantities and uses Excel and Microsoft Outlook to track sales.
The sales company uses a third uses a third-part on-permises finance system. The company needs to all-in-one solution that meets currents needs.
You need to recommend a solution for the company. What should you recommend?
- A. Dynamics 365 Customer Service
- B. Dynamics 365 Sales
- C. Dynamics 365 Supply Management
- D. Dynamics 365 Business Central
Answer: D
NEW QUESTION 5
A company uses Dynamics 365 Finance and Dynamic 365 Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a lean manufacturing layout with work cells and inventory stores.
The company must be able to try out various configuration of existing equipment to maximize product and efficiently use all of the space within the existing plant without disrupting production.
You need to recommend a solution. What should you recommend?
- A. Power Virtual Agents
- B. Guides
- C. Layout
- D. Remote Assist
Answer: C
NEW QUESTION 6
A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales.
Which two products are includes in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE. Each correct selection is worth one point.
- A. Dynamics 365 Sales Enterprise
- B. Dynamics 365 Customer Insights
- C. Dynamics 365 Sales Insights
- D. Dynamics Sales navigator
Answer: AD
NEW QUESTION 7
A company plans to deploy Dynamics 365 Sales. Match each term to its definition.
Instructions: To answer, drag the appropriate deployment type from the column on the left to its definition on the right. Each deployment type may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 8
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 9
A company uses Dynamic 365 Human Resources.
You need to ensure that workers can document their own performance relative to goal. Where should you direct the workers?
- A. Employee self-service workspace
- B. Performance goals page
- C. Compensation management page
- D. Personal management page
Answer: B
NEW QUESTION 10
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 11
There are complex services being used with your Dynamics 365 instance in which you can own and manage the software applications as well as the data hosted in Azure.
You need to determined which type of cloud service model is being by your organization. Which cloud service model is being used?
- A. Platform as a service (PaaS)
- B. Infrastructure as a service (IaaS)
- C. Software as a service (SaaS)
Answer: A
NEW QUESTION 12
You are discussing the benefits of hosting a Dynamics 365 development sandbox on Microsoft Azure. What are two benefits? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Ability to easily scale for increased growth
- B. A higher of system availability in the event if a disaster
- C. Ability to adhere to static cost requirements
- D. Physical control over server hardware
Answer: AC
NEW QUESTION 13
Which three modules are includes in Dynamics 365 Supply Chain Management? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Project management and accounting
- B. Service hub
- C. Master planning
- D. Dynamics 365 Remote Assist
- E. Product information management
Answer: ACE
Explanation:
https://docs.microsoft.com/en-us/learn/modules/get-started-supply-chain-management-dyn365-supply-chainmgm
NEW QUESTION 14
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 15
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
- B. Use Power Automate to automatically send Forms Pro surveys.
- C. Use Forms Pro to compile results from the existing third-party app.
- D. Use Forms Pro to collect and analyze survey results.
- E. Create surveys in Dynamics 365 Marketing by using Questionnaire.
Answer: BD
NEW QUESTION 16
A company plans to purchase Dynamic 365 Finance.
The company has customer who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivable, and stop new sales until past due invoices are paid.
You need to recommend solution to facilitate communicate and collections.
Which three options should you recommend? Each answer represents a complete solution. NOTE: Each correct selection is worth one point.
- A. Customer statements
- B. Collection letter
- C. Open sales orders report
- D. Stop customer
- E. Payment journals
Answer: ABD
NEW QUESTION 17
A company uses Microsoft Exchange online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales. Which three components are synchronized between Dynamics 365 Sales and Outlook?
NOTE: Each correct selection is worth one point.
- A. Tasks
- B. Appointments
- C. Phone calls
- D. Contacts
- E. Accounts
Answer: ABD
NEW QUESTION 18
A company uses Dynamics 365 Finance.
The company conducts business in multiple countries/regions across Europe. You need to recommend solutions for settings up currency options.
Which currency accounting types should you recommend? To answer, drag the appropriate currency accounting types to the correct requirements. Each currency accounting types may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 19
A company uses Dynamics 365 Commerce. The company is launching a new product line for select stores. The company wants to ensure that stores participating in the launch receive the new products. Stores that are not participating in the launch must not be able to order the products.
You need to recommend tools to help the company launch the new product line. What should recommend? To answer, select he appropriate option in the answer area. NOTE: Each correct selection is worth one point.
- A. Define products for distribution using product assortment.
- B. Define products for distribution using security roles.
- C. Define products for distribution using purchase agreement.
- D. Define products for distribution using trade agreement.
Answer: AD
NEW QUESTION 20
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