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New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
New Questions 6
What service could include a differentiation as an u201cexcitement factoru201d?
A. A core service
B. An enabling service
C. A packaged service
D. An enhancing service
Answer: D
New Questions 7
Which process is responsible for controlling, recording and reporting on the relationships between
components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
Answer: D
New Questions 8
What is a characteristic of a process?
A. It requires a specific tool
B. It is performance driven and measurable
C. It provides generic technical skills and resources
D. It does not react to a specific trigger
Answer: B
New Questions 9
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and availability management
Answer: A
New Questions 10
Where should incident resolution targets to be documented?
A. A service level agreement (SLA.
B. A request for change (RFC.
C. The service portfolio
D. A service description
Answer: A
New Questions 11
Which is an objective of event management?
A. To maintain user satisfaction with the quality of IT services
B. To detect changes of state that have significance for management of an IT service
C. To provided a channel for users to receive standard services that they are expecting
D. To minimize the impact of incidents due to service failures that cannot be prevented
Answer: B
New Questions 12
What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
New Questions 13
How are groups, teams, departments and divisions classified?
A. Processes
B. Functions
C. Roles
D. Technicians
Answer: B
New Questions 14
What should a release policy include?
A. Roles and responsibilities across all the service transition processes.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. How request for changes (RFCs) are approved for software releases in the IT production environment.
Answer: A
New Questions 15
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process
Answer: D
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