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New EXIN,Inc ITILFND Exam Dumps Collection (Question 7 - Question 16)

New Questions 7

Which document shows a detailed analysis of business impact and benefits?

A. A return on investment

B. Service level requirements

C. A business case

D. A service level agreement

Answer: C



New Questions 8

Which statement about change management is CORRECT?

A. It optimizes overall business risk

B. It optimizes financial exposure

C. It ensures that all changes are authorized by the change advisory board (CAB)

D. It ensures that servicerequests follow the normal change management process

Answer: C



New Questions 9

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A. Following a full change advisory board (CAB) to resolve any outstanding agenda items.

B. During peak or holiday periods when emergencies are more likely to occur.

C. In an emergency when it is not possible to convene a full CAB.

D. Outside the normal working hours of the business unit.

Answer: C



New Questions 10

Which statement is CORRECT?

A. A function is a set of responsibilities allocated to a service manager

B. A process is a team or group of people and the tools they use to perform one or more activities

C. A function is a set of specialised organisational capabilities

D. A process is a structured set of activities designed to accomplish a specific objective

Answer: D



New Questions 11

. Which is an outcome of service design?

A. User training and awareness for the service is maximized

B. Services and operational quality are enhanced

C. Standard Services are provided quickly and efficiently across the business

D. Expectations setting of all stakeholders for the services improved

Answer: B



New Questions 12

What BEST defines roles and responsibilities in relation to process and activities?

A. Human resource model

B. Configuration baseline

C. Service model

D. RACI matrix

Answer: D



New Questions 13

Which one of the following generates demand for services?

A. Infrastructure trends

B. Patterns of business activity (PBA.

C. Cost of providing support

D. Service level agreements (SLA.

Answer: B



New Questions 14

Which is the BEST definition of a supplier?

A. It is a third party responsible for supplying goods or services that are required to deliver IT services

B. It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

C. It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

Answer: D



New Questions 15

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A. Service Units

B. Business Units

C. Service Providers

D. Customers

Answer: C



New Questions 16

Which term describes if a service is fit for use?

A. Serviceability

B. Utility

C. Warranty

D. Availability

Answer: C



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