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New EXIN,Inc ITILFND Exam Dumps Collection (Question 8 - Question 17)
Question No: 8
What processes represent the scope of financial management for IT services?
A. Budgeting, costing and charging
B. Budgeting, accounting and charging
C. Cost models and invoicing
D. Charging, accounting and billing
Answer: B
Question No: 9
Which processes ensure the targets in the underpinning contracts are appropriate?
A. Design coordination and service level management
B. Supplier management and service level management
C. Service level management and availability management
D. Configuration management and service portfolio management
Answer: B
Question No: 10
Which of the following BEST describes a service level agreement (SLA.?
A. A written agreement between a supplier and the IT customer(s), defining the key service targets and
responsibilities of both parties
B. A partnership developed between the IT service provider and the customer, so that a mutually
beneficial agreement is reached
C. The key service targets and responsibilities of both parties that are used to hold each party
accountable when disputes arise
D. An agreement between an IT service provider and another part of the same organization that assists
with the provision of services
Answer: A
Question No: 11
Which is an objective of access management?
A. To efficiently respond to requests for granting access to services.
B. To defect changes of state that have significance for management of an IT service.
C. To assist with general information, complains or comments.
D. To minimize the impact of incidents that cannot be prevented.
Answer: A
Question No: 12
Which process works with change management to ensure only authorized components are used?
A. Knowledge management
B. Service portfolio management
C. Service asset and configuration management
D. Financial management for IT services
Answer: C
Question No: 13
Which ITIL process is used to restore normal service operation as quickly as possible?
A. Service level management
B. Incident management
C. Problem management
D. Availability management
Answer: B
Question No: 14
Which is an example of improving service utility using service management automation?
A. Pre-determined routing of a service request
B. Reducing the time to compile service data
C. Monitoring service availability
D. Faster resource allocation
Answer: D
Question No: 15
Which process works with incident management to ensure that security breaches are detected and logged?
A. Change management
B. Service level management
C. Access Management
D. Continual Service improvement
Answer: A
Question No: 16
What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business.
B. It helps the business in making decisions on improvement initiatives.
C. It helps the stakeholders understand their customers.
D. It dictates the way the business interacts with external suppliers.
Answer: C
Question No: 17
Which is one of the five aspects of service design?
A. Management information systems and tools
B. Risk analysis and management approach
C. Management policy for business case creation
D. Corporate governance and policy
Answer: A
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