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Free demo questions for ITIL ITIL-4-Foundation Exam Dumps Below:
NEW QUESTION 1
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
- A. Service management
- B. Continual improvement
- C. A service
- D. An IT asset
Answer: C
NEW QUESTION 2
Which is a supplier category?
- A. Technical
- B. Commodity
- C. Customer
- D. Resource
Answer: D
NEW QUESTION 3
What type of change is MOST likely to be managed by the 'service request management' practice?
- A. An emergency change
- B. A normal change
- C. An application change
- D. A standard change
Answer: D
NEW QUESTION 4
Why should service desk staff detect recurring issues?
- A. To help identify problems
- B. To escalate incidents to the correct support team
- C. To ensure effective handling of service requests
- D. To engage the correct change authority
Answer: A
NEW QUESTION 5
Which competencies are required by the 'service level management' practice?
- A. Problem investigation and resolution
- B. Incident analysis and prioritization
- C. Business analysis and commercial management
- D. Balanced scorecard reviews and maturity assessment
Answer: C
NEW QUESTION 6
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.
- A. closed
- B. logged
- C. analysed
- D. escalated
Answer: C
NEW QUESTION 7
Which statement about outcomes is CORRECT?
- A. An outcome can be enabled by more than one output
- B. Outcomes are how the service performs
- C. An output can be enabled by one or more outcomes
- D. An outcome is a tangible or intangible activity
Answer: A
NEW QUESTION 8
Which of the following is an example of incident?
- A. A backup server is being rebooted while services are running on the primary server
- B. An application is not available during the business hours
- C. A user has requested access to a shared repository
- D. A user wants to reset the password of a server
Answer: B
NEW QUESTION 9
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
- A. A customer
- B. A user
- C. A configuration item (CI)
- D. An IT asset
Answer: A
NEW QUESTION 10
Which practice updates information relating to symptoms and business impact?
- A. Service level management
- B. Change control
- C. Service request management
- D. Incident management
Answer: D
NEW QUESTION 11
Which service transition process provides guidance about converting data into information?
- A. Change evaluation D18912E1457D5D1DDCBD40AB3BF70D5D
- B. Knowledge management
- C. Service validation and testing
- D. Service asset and configuration management
Answer: B
NEW QUESTION 12
What is an IT asset?
- A. The removal of anything that could have a direct or indirect effect on services
- B. Any component that needs to be managed in order to deliver a service
- C. A request from a user that initiates a service action
- D. Any financially valuable component that can contribute to delivery of an IT product or service
Answer: D
NEW QUESTION 13
Which is the BEST example of an emergency change?
- A. The implementation of a planned new release of a software application
- B. A low-risk computer upgrade implemented as a service request
- C. The implementation of a security patch to a critical software application
- D. A scheduled major hardware and software implementation
Answer: C
NEW QUESTION 14
What are the ITIL guiding principles used for?
- A. To help an organization make good decisions
- B. To direct and control an organization
- C. To identify activities that an organization must perform in order to deliver a valuable service
- D. To ensure that an organization’s performance continually meets stakeholders’ expectations
Answer: A
NEW QUESTION 15
Which guiding principle recommends coordinating all dimensions of service management?
- A. Start where you are
- B. Think and work holistically
- C. Keep it simple and practical
- D. Progress iteratively with feedback
Answer: B
NEW QUESTION 16
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Each iteration should be designed before starting the initiative and implemented without feedback
- B. Feedback should only be taken into account when one iteration fails to meet its objective
- C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- D. Each iteration should be continually re-evaluated based on feedback
Answer: D
NEW QUESTION 17
Which are phases of the release and deployment process?
* 1. Release build and test
* 2. Review and close
* 3. Categorize and record
* 4. Change authorization and schedule
- A. 1 and 2
- B. 1 and 3
- C. 2 and 4
- D. 3 and 4
Answer: A
NEW QUESTION 18
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
- A. Change control
- B. IT asset management
- C. Service desk
- D. Service request management
Answer: D
NEW QUESTION 19
What are the types of asset management?
- A. IT asset management and software asset management
- B. Operational and technical management
- C. IT asset management and technical management
- D. Operational management and IT asset management
Answer: A
NEW QUESTION 20
Which skill is an essential part of the 'service level management' practice?
- A. Problem analysis
- B. Technical knowledge
- C. Listening
- D. Diagnosis
Answer: C
NEW QUESTION 21
What is the purpose of problem management?
- A. Reduces the likelihood and impact of incidents
- B. Ensures services are restored as soon as possible
- C. Helps direct the incident to the correct support area
- D. Determines how the service provider is perceived
Answer: A
NEW QUESTION 22
Which of the following should IT service continuity strategy be based on?
* 1. Design of the service metrics
* 2. Business continuity strategy
* 3. Business impact analysis (BIA)
* 4. Risk assessment
- A. 1, 2 and 4 only
- B. 1, 2 and 3 only
- C. 2, 3 and 4 only
- D. 1, 3 and 4 only
Answer: C
NEW QUESTION 23
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- A. Service configuration management
- B. Problem management
- C. Service level management
- D. Change control
Answer: D
NEW QUESTION 24
Which dimension includes a workflow management system?
- A. Value streams and processes
- B. Partners and suppliers
- C. Information and technology
- D. Organizations and people
Answer: A
NEW QUESTION 25
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