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2021 Feb C9560-656 exam question
Q21. The Weight field is used in the calculation of which option when working with questions for surveys?
A. survey reports
B. user responses
C. question ratings
D. ordering the questions in a survey
Answer: A
Q22. A Response Plan can be applied by which object?
A. Action
B. Quick Insert
C. Price Schedule
D. Service Level Agreement
Answer: A
Q23. Which user must be used to delete the Incident queries installed from the Service Desk content?
A. any user
B. a database user
C. only MAXADMIN
D. only the user that created the query
Answer: D
Q24. What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)
A. Trial
B. Test
C. Draft
D. Active
E. Suspended
Answer: C,D
Q25. Notifications can be sent to users to inform them of catalog requests status only when which configuration has been completed?
A. The e-mail feature turned on in IBM WebSphere or Oracle WebLogic
B. A mail server on the same system as IBM SmartCloud Control Desk
C. A valid host name or IP address in the mail.smtp.host system property
D. A valid DNS server host name or IP address in the maximo.property file
Answer: C
Up to the minute C9560-656 test question:
Q26. What are two methods to place a new Service Request (SR) under a Service Level Agreement (SLAy? (Choose two.)
A. The SLA is applied with an action within a workflow.
B. Click the Apply SLA action from the Select Action menu.
C. A ticket template includes a SLAt0 be applied to the SR.
D. A SLA is defined as part of the classification used on the SR.
E. The self-service user selects a valid SLA when creating a new SR.
Answer: A,B
Q27. Which two statements are true about the Catalogs application? (Choose two.)
A. It allows adding offerings in Pending status.
B. The Clear a Catalog button removes all offerings.
C. Offerings can be added or removed when the catalog is Active.
D. Only offerings of Service Request and Descriptive type can be added.
E. When the catalog is duplicated, the offerings associated with it are copied.
Answer: A,C
Q28. When the Service Provider add-on is installed, which statement is true about a customer-specific solution in IBM SmartCloud Control Desk V7.5?
A. It can be applied on a ticket for any customer.
B. It can be applied only on a ticket for a global customer.
C. It can only be applied on a ticket for a customer that is associated with the solution.
D. It can only be applied on a ticket for a customer that is associated with global solutions.
Answer: C
Q29. Which Key Performance Indicator is included with the Service Catalog content?
A. Catalog Orders in Approval
B. Service Catalog Waiting for Approval
C. Catalog Orders in Waiting for Approval
D. Service Catalog Service Requests Waiting for Approval
Answer: D
Q30. Which application specifies the default workflow for Service Request Fulfillment Manager Approval?
A. Catalog application
B. Offerings application
C. Organizations application
D. Workflow Designer application
Answer: C