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NEW QUESTION 1
When voice packet processing specific issues are observed, which three actions will help troubleshoot the problem? (Choose three.)

  • A. Delete WinPcap Library from system.
  • B. Restart recorder components.
  • C. Monitor the recorder packet filter string configuration.
  • D. Inspect the voice NIC IP address configuration.
  • E. Check for voice traffic using tools like 'wireshark'.

Answer: BDE

NEW QUESTION 2
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

  • A. Jboss
  • B. Textpad
  • C. Eclipse
  • D. Open JDK
  • E. WinPCap

Answer: AE

NEW QUESTION 3
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

  • A. IPOCC
  • B. ACCS
  • C. ICR
  • D. AACC

Answer: D

NEW QUESTION 4
Where can the Calibration task that have been assigned to Quality Analyst be viewed?

  • A. Evaluate > My Assignments
  • B. Calibrations
  • C. View Evaluations
  • D. Evaluate > Adhoc Evaluations

Answer: B

NEW QUESTION 5
Which action can Auto Assign elearning courses/quizzes?

  • A. View the Evaluations.
  • B. Assign them via coaching.
  • C. Assign them from library interface.
  • D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 6
In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

  • A. Node
  • B. Component
  • C. Analytics
  • D. Service
  • E. Application

Answer: ABD

NEW QUESTION 7
Which organization level is recommended as a best practice for setting up Feature permissions?

  • A. Role level
  • B. Employee level
  • C. Group level
  • D. OU level

Answer: B

NEW QUESTION 8
Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?

  • A. Evaluation Summary
  • B. Evaluation Details
  • C. Evaluation Trend
  • D. AHT Trend

Answer: A

NEW QUESTION 9
What are three ways to assign eLearning courses/quizzes? (Choose three.)

  • A. Interaction playback
  • B. Learn>Library
  • C. Management
  • D. Coaching
  • E. Evaluation

Answer: BCE

NEW QUESTION 10
What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)

  • A. System Configuration
  • B. Storage Rules
  • C. Employees > Voice Settings
  • D. Recording Rules
  • E. Bulk Actions

Answer: ACD

NEW QUESTION 11
What are two options for sharing the report with other users? (Choose two.)

  • A. Save the report, and put it on a thumb drive.
  • B. Schedule and mail the report to multiple users.
  • C. Download and email the report.
  • D. Make the report public.

Answer: BC

Explanation:
Reference https://downloads.avaya.com/css/P8/documents/101025299

NEW QUESTION 12
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

  • A. 4 servers (2 for recorder, 1 for DB, 1 Web)
  • B. 3 servers (1 each for DB, Web & Recorder)
  • C. 2 servers (1 for Web & DB; 1 for Recorder)
  • D. 1 Server (Web, DB and Recorder on the same server)

Answer: C

NEW QUESTION 13
What is the number of databases that are created in the SQL Server?

  • A. 3
  • B. 1
  • C. 2
  • D. 4

Answer: A

NEW QUESTION 14
Which two ACD integrations are allowed with IP Office? (Choose two.)

  • A. Avaya Aura Contact Center
  • B. Avaya Contact Center Select
  • C. Avaya IP Office Contact Center
  • D. Avaya Call Center Elite

Answer: CD

NEW QUESTION 15
In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

  • A. Encryption Key management using RSA
  • B. Role-based access control to improve security and administration
  • C. Password policy including Password synta
  • D. Password history, and Password expiration and lockout
  • E. The ability to mute a portion of the call recording using a CRM integration AP
  • F. For example, muting segments with credit card Information
  • G. AES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Answer: BCE

NEW QUESTION 16
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